Privacy Policy
How we handle your personal information at Lehigh Acres WaterCore Repair
Effective Date: January 1, 2025
Lehigh Acres WaterCore Repair respects your privacy. This policy explains what information we collect when you contact us or book a water heater repair, how we use it, and the choices you have. It applies to our website and to the services we provide in and around Lehigh Acres, Florida.
Information We Collect
When you call us or fill out a form on our website, we collect your name, phone number, email address, and the service address where the water heater work will happen. We also note details about your water heater, like the brand, model, and the problem you're seeing.
If you pay by card, our payment processor handles the card number and billing details. We do not store full card numbers on our systems.
Like most websites, we automatically collect basic technical information such as your IP address, browser type, and the pages you visit. This helps us keep the site running and see what information customers find useful.
How We Use Information
We use your contact details to schedule your repair visit, send you updates, and follow up after the job. Your service address tells our technicians where to go.
We use the details about your water heater to bring the right parts and give you an accurate price before we start work.
We may use your email or phone number to send you a receipt, a warranty reminder, or occasional service reminders. You can opt out of marketing messages at any time by telling us or using the unsubscribe link.
We also use website usage data to improve our site, fix errors, and understand which services customers ask about most.
Cookies and Tracking
Our website uses cookies and similar tools to remember your preferences and keep the site working smoothly. Cookies are small files stored on your device.
You can set your browser to refuse cookies or alert you when cookies are being sent. If you turn off cookies, some parts of our site may not work as well.
We do not use cookies to collect sensitive information like your payment details.
Analytics and Third-Party Tools
We use third-party analytics services, such as Google Analytics, to see how visitors use our website. These tools collect anonymous data like page views, time on site, and general location. They do not identify you by name.
We may also use third-party scheduling or review platforms. When you interact with those tools, their own privacy policies apply.
We choose providers that take privacy seriously, but we do not control how they handle data. We encourage you to read their policies if you have questions.
Data Sharing and Disclosure
We do not sell your personal information. We share it only as needed to run our business and serve you.
We may share your name, contact details, and service address with our technicians, dispatchers, and trusted subcontractors who help us complete your repair. They are expected to keep your information confidential.
We may share information with payment processors to handle your payment, and with software providers that help us manage scheduling and customer records.
We may disclose information if the law requires it, or if we need to protect our rights, property, or safety, or the safety of others.
Data Retention
We keep your contact and service records for as long as needed to provide warranty support, meet our legal and tax obligations, and resolve any disputes.
When we no longer need your information, we delete it or remove the details that identify you.
If you ask us to delete your information, we will do so unless we are required to keep it for legal reasons.
Data Security
We protect your information with reasonable safeguards, including secure storage, restricted access, and encrypted connections where appropriate.
Only team members who need your information to do their jobs can see it.
No method of transmission or storage is completely secure. If you have concerns, call us at (239) 230-9988 and we will work with you.
User Rights
You can ask us what personal information we hold about you, and request a copy.
You can ask us to correct information that is wrong or out of date.
You can ask us to delete your information, subject to our legal and warranty obligations.
You can opt out of marketing messages at any time. To exercise any of these rights, contact us using the details below. We will respond within a reasonable time.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
If you believe a child has given us personal information, call us at (239) 230-9988 and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will post the new version on this page with a new effective date.
If we make a significant change that affects how we use your personal information, we will let you know by posting a notice on our website or contacting you directly.
Your continued use of our website or services after a change means you accept the updated policy.